We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tamarafant@icloud.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tamarafant@icloud.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tamarafant@icloud.com.

Returns & Refunds

At Kulture de Luxe, we are committed to your satisfaction. However, due to the nature of our luxury hair products and for hygiene reasons, we maintain a strict return policy.

Eligible Returns: We accept returns within 30 days of purchase ONLY for:

• Unopened products in original packaging
• Unused items with all tags attached
• Products in resalable condition

Non-Returnable Items: The following items are non-returnable and non-refundable:

• Any product removed from original packaging
• Any product that has been worn, installed, or used
• Any product that has been cut, colored, bleached, or altered in any way
• Any product showing signs of use or tampering

All sales of opened items are final.

How to Return: If your item meets the eligibility criteria above, please contact us at hello.kulturedeluxe@gmail.com within 30 days of purchase to initiate a return. Returns must be shipped back in original condition with all packaging materials.

Refund Processing: Approved refunds will be processed within 5-7 business days of receiving the returned item. Refunds will be issued to the original payment method.

Questions? Contact us at hello.kulturedeluxe@gmail.com for any questions about our return policy.